Frequently Asked Questions

Everything you need to know about shopping with a purpose.

How does my purchase support charitable causes?

Every purchase made at GreaterGood® contributes to our mission of protecting people, pets, and the planet. A portion of each sale is donated to our non-profit partners to fund specific projects like food for animal shelters or rainforest preservation.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 5-7 business days, while international shipping can take 14-21 days depending on the destination.

What is your return policy?

We want you to be completely satisfied. You can return most items in their original condition within 90 days of purchase for a full refund or exchange, excluding shipping costs.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

Are your products ethically sourced?

Yes, we prioritize fair trade practices and work closely with artisans and suppliers who provide safe working conditions and fair wages to ensure our products are as good for the makers as they are for you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and GreaterGood® gift cards for a secure and seamless checkout experience.